Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the terms and conditions for canceling services and requesting refunds from American Brivision (Holding) Corporation. We are committed to fair and transparent business practices while protecting the interests of both our clients and our business.

1. Service Categories and Refund Policies

Consulting and Discovery Services

For consulting engagements and discovery phases:

• Discovery Fees: Non-refundable once work has commenced
• Consulting Hours: Billable hours completed are non-refundable
• Unused Hours: Prepaid unused consulting hours may be refunded within 30 days of service termination

Custom Development Projects

For software development and custom solution projects:

• Project Deposits: Initial deposits are non-refundable once project work begins
• Milestone Payments: Payments for completed milestones are non-refundable
• Work in Progress: Partial refunds may be available for incomplete milestones, minus work completed
• Delivered Work: All completed deliverables become client property regardless of project status

Ongoing Support and Maintenance

For managed services and support contracts:

• Monthly Services: Pro-rated refunds available for unused full weeks of service
• Annual Contracts: Refunds calculated based on unused months, minus early termination fees
• Emergency Support: Used emergency hours are non-refundable

Training and Workshops

For training services and workshops:

• Scheduled Training: Full refund if cancelled 48 hours before start time
• Custom Training: Preparation costs are non-refundable once development begins
• Materials: Training materials provided remain client property

2. Cancellation Procedures

How to Cancel Services

To cancel services, you must:

• Provide written notice via email to contact@americanbrivisioncorporation.shop
• Include project/service details and reason for cancellation
• Allow up to 5 business days for cancellation processing
• Complete any required transition activities

Cancellation Notice Periods

• Consulting Services: 48 hours notice required
• Development Projects: Notice at any time, refunds based on work completed
• Monthly Services: 30 days written notice
• Annual Contracts: 60 days written notice

3. Refund Processing

Refund Timeline

• Refund requests are processed within 10 business days of approval
• Refunds are issued to the original payment method
• Processing time depends on payment provider (typically 3-7 business days)
• International refunds may take additional time

Refund Calculation

Refund amounts are calculated based on:

• Work completed and delivered
• Resources allocated to the project
• Third-party costs incurred
• Time spent on client-specific preparation

4. Non-Refundable Items

The following items are generally non-refundable:

• Initial consultation and discovery fees
• Third-party software licenses purchased for clients
• Custom development work that has been delivered
• Time spent in meetings and project planning
• Emergency support services provided
• Training materials and documentation provided

5. Circumstances for Full Refunds

Full refunds may be provided in cases of:

• Service failure to meet agreed specifications due to our error
• Inability to deliver services due to our limitations
• Mutual agreement to terminate before work commences
• Technical impossibility discovered after project start

6. Client Responsibilities

To be eligible for refunds, clients must:

• Provide reasonable opportunity for issue resolution
• Participate in good faith discussions about project challenges
• Return any confidential materials or access credentials
• Allow transition period for ongoing services

7. Force Majeure

In cases of force majeure (natural disasters, pandemics, government actions), standard refund policies may be modified to ensure fair treatment of all parties.

8. Dispute Resolution

If you disagree with our refund decision:

• Contact our management team for review
• Provide detailed explanation of your position
• Allow 10 business days for management review
• Consider mediation for unresolved disputes

9. Modifications to Policy

We reserve the right to modify this policy with 30 days notice to existing clients. Changes do not affect existing contracts unless mutually agreed.

10. Contact for Cancellations and Refunds

11. Exceptions and Special Cases

This policy provides general guidelines. Individual service agreements may contain specific terms that supersede this policy. We evaluate each situation individually and may make exceptions in extraordinary circumstances.

Note: This policy is designed to be fair to both clients and service providers. We encourage open communication about any concerns before considering cancellation.